Returns and Refunds
This policy concerns all orders placed at buy mils.hk All orders at Mils are covered by our standard 14-day returns guarantee. If at any time you feel our products do not meet your needs, you can return it in its original condition and packaging within the 14 days of receipt of the shipment, and we will issue a refund for the item.
Please email us with the details of the item to be returned for replacement or refund or if you receive an item different to what was described, or that is clearly in worse condition than indicated.• Any items returned without prior authorization from us will not be processed.• Items arriving after the 14 day return policy will not be accepted and will be returned to sender.
Items must be in new condition• Items must be returned with all original packaging and accessories• Shipping and handling charges for returning items are borne by the buyer, unless otherwise agreed in writing prior to returning the item. • Use a traceable shipping method (UPS, fedex, etc.) for all returned items and send us an email with the applicable references.• Shipping and handling charges are not refundable. The customer is responsible for all shipping charges and insurance on all return shipments.
The returned item will be inspected for damage, missing parts, not in the original condition, or obvious signs of use for reasons not due to a mil.hk error.• After the inspection if the product is eligible for a refund, the funds will be deposited back to your credit / debit card or PayPal account, and you will receive a confirmation of the refund via e-mail.• Refunds are typically processed within 30 days of receiving the item back from you.
If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in returning it to us.• We will check all items returned as damaged, defective or incorrect. In the event we find no fault, we reserve the right to re-charge you for the item(s) and to recover our fees and expenses from you.
All returns are subject to the discretion of Eyepopper Design Limited.